In today’s market customers check reviews for everything — even small purchases. Negative reviews can come from unhappy customers, competitors, or just random bad actors. Our Reputation & Review Management service helps you collect more positive reviews, prevent negative ones from showing publicly, and consolidate reviews across platforms so your online reputation reflects your true quality.
Why it helps
- Reduce public negative reviews by addressing issues privately
- Increase the number of visible positive reviews across key platforms
- Make it simple for customers to leave reviews (link, QR code, SMS/WhatsApp)
- Collect video testimonials you can use in marketing
- Understand trends with monthly metrics and review-funnel insights
If you want to improve your online reputation, streamline where customers leave reviews, and reduce the impact of negative feedback, purchase this service on this page and we’ll get started setting up your review page, sharing options, and monthly reporting.
Beach Chair Marketing
Digital Marketing and communications
What You'll Get:
- Custom review page: We create a branded review landing page where customers can leave feedback, choose platforms, or submit video testimonials.
- Positive reviews: If a customer selects a positive rating, we send them directly to the chosen public platform (Google, Facebook, Yelp, etc.) so their praise appears where future customers will see it.
- Negative reviews: If a customer submits low-rated feedback, we capture their name, email, phone, and review text instead of sending them to public platforms. That allows you to follow up privately and resolve issues so negative feedback doesn’t go live.
- Video testimonials: Offer customers the option to leave video reviews that you can use for marketing.
- Multi-platform support: We work with virtually every major review platform (Google, Facebook, TripAdvisor, Booking.com, Airbnb, Angi/Angie’s List, Amazon, Glassdoor, HomeAdvisor, Thumbtack, Clutch, and more). We add platforms regularly.
- Shareable link & QR code: Deliver the review link through SMS, WhatsApp, email, printed cards, or QR codes to make it easy for customers to leave feedback.
- Analytics & reporting: Monthly dashboards show invitations sent, unique visits, QR scans, public reviews collected, and negative feedback intercepted — so you can see review growth and funnel performance over time.
- Review consolidation: Aggregate public reviews from multiple platforms into a single dashboard for easy monitoring and reporting.